What We Do
What We Do
The FSG team works with people and teams who are addressing a complex problem in how to break the problem down into manageable parts and to use a structured approach to solve the problem. As facilitators and coaches, we observe what’s happening in the team and what the team is learning from the work they are doing. We reflect these observations back to the team, including what is working and where the team should explore more deeply how to move forward. Our clients bring their expertise in the subject; the FSG team helps our clients to identify and test potential solutions based on their knowledge and experiences.
We keep the network meetings focused on the common work of the group and help the group to avoid distractions and side-tracks. We carefully plan and design these meetings to promote an “All Teach, All Learn” environment. Here, participants can receive support from colleagues who are facing the same challenges and are working to solve them.
Improvement Science
We are trained in and experienced with using a menu of improvement and facilitation platforms. We utilize frameworks for Improvement, all of which focus on data-driven, measurable change. To prevent these models, tools, and frameworks from becoming a distraction, we apply them behind the scenes, providing a structured approach to facilitated learning for our clients. Whether coaching one-on-one or facilitating large group meetings, we keep focus on the work at hand, not on the specific tools we’re using.
Strategic Planning
FSG conducts feasibility studies to gather and analyze data to assess the practicality of specific operations. This entails an assessment of the potential benefits and risks, barriers, and constraints of using the desired system(s). We also produce a cost-benefit analysis that builds on the feasibility study, and includes one-time costs, ongoing costs, and a 5-year cost projection for the system. In addition, the cost/benefit analysis includes any less tangible benefits identified during the discovery process. This may also involve identifying innovations and revenue, partnerships or other opportunities
Learning Communities
FSG regularly uses Peer Learning Networks, also known as Learning Collaboratives, to accelerate participants’ ability to achieve tangible, measurable results for their own work. From the outset, we focus on creating a positive and cohesive group culture, so that participants feel safe in actively sharing their ideas that have failed, as well as their successes.
Individual & Small Group Coaching
The key to the coaching interactions is to facilitate teams’ active learning, eliciting their lived experiences, and asking thought-provoking questions. The team has the knowledge and is responsible for executing their strategies and interventions over time. The coach’s role is to assist the team in deepening their understanding of root causes of the problems and in determining strategies to overcome those barriers.
Quality Improvement
FSG uses a blend of implementation science and quality improvement (QI) methods, including a modified Breakthrough Series Collaborative model applied in the clinical settings and carried out in the context of the RE-AIM (Reach, Effectiveness, Adoption, Implementation Consistency, Maintenance) implementation science frameworj that informs planning, implementation, and evaluation of programs that have both a public health and clinical implementation focus.
Project Management
FSG can be responsible for overall project management. Periodic meetings between FSG and our clients provide an opportunity to leverage the expertise of leaders in each organization to review progress on a regular basis. The FSG team can provide day-to-day project management, including scheduling, meeting reminders, reminders to individuals about action commitments, maintaining committee and learning community rosters, etc.
Improvement Toolkit
Our improvement toolkit includes a variety of methodologies:
Associates in Process Improvement’s Model for Improvement and Lean Six Sigma
to support implementation
Emergent Learning
for collecting qualitative data and for learning community management
ABLe Framework and Re-AIM/PRISM
to guide and evaluate public health/primary care system interface projects
Prosci ADKAR change management model
to manage the people side of change
