QI Resources

Quality improvement is a formal approach to the analysis of performance and systematic efforts to improve it. Below you will find up-to-date information and materials that can be used for quality improvement efforts in healthcare, some specific to Arizona.


General QI Materials

QI Videos by The Domestic Lean Goddess – Materials prepared by the Colorado Foundation for Medical Care (CFMC) and the Learning and Action Network National Coordinating Center under contract with the Centers for Medicare and Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services.

The Domestic Lean Goddess Video – Getting the Kids to School on Time – PDSA  The use of the tried & true quality improvement method PDSA (Plan-Do-Study-Act) is applied to getting kids to school on time. This quality improvement video is a tale of the Domestic Lean Goddess who intervenes to help a desperate mom, of two, get her kids to school on time. This illustrates a practical and playful example of real-world application of the PDSA quality improvement tool.

The Domestic Lean Goddess – Clothing Processing Center – Eliminating the 7 Wastes (Muda)  The Domestic Lean Goddess is back! And this time she’s helping a mom get lean by eliminating waste (Muda) and making her laundry days more efficient. Join the DLG in a fun exploration of how to analyze and eliminate the 7 Wastes in any process to improve it and make it more lean.

Success with Team Huddles

Aim Statement Worksheet


Developmental Screening Resources

M-CHAT Scoring Sheet

Dummy Developmental Screening Policy and Procedure with Flow Chart

Dummy Pediatric Developmental Screening Work Flow Chart


Referral Resources

Referral Follow Up Log

Tracking Referrals Template

Patient Referral Prep Checklist

Referral Tracking Spreadsheet

Simple Tools to Increase Patient Satisfaction with the Referral Process.  Patient satisfaction and high-quality care depend on effective coordination of care not just within a primary care physician’s office but also between primary and specialty care physicians. This requires that an efficient, timely referral process be in place, as well as a closed-loop tracking system for referral completion, correspondence and patient feedback. This article describes a successful referral process that has been used in the primary care practice of a major Midwest regional health care system. Although their new process was put into place following a formal gap analysis and quality improvement (QI) process, the tools described can be used by other primary care physicians – leading to increased patient satisfaction and more efficient office practices – without having to go through a QI process. For details, click here.


Arizona Resources

AzEIP – for the most up-to-date information, including Contractor’s AzAAP Coordinators, please visit their website

First Things First – for the most up-to-date information, please visit their website

First Things First Directors by Region

First Things First Areas with Regional Directors


504 & IEP Request Letter Templates - Sample letters and guidance tools that can help parents through the IEP and/or 504 Plan process

Creating IEP or 504 Plan For Child w ADHD

Various Sample Letters Related to IEP

Guide to IEP & 504 Plans for Parents (purchase), from ADDITUDE

Request for Comprehensive Psychoeducational Evaluation

Sample IEP Eval Request Parent Ltr English

Sample IEP Eval Request Parent Ltr Spanish

504 Plan Requirements AZ

504 plan evaluation request template ADHD clinic

Request for Remedial Interventions

Sample 504 Accomm Request Parent Ltr