– Vision & Measurable Goals: Formulate a unified vision and establish clear, measurable measures.
– Current State Review: Conduct an unbiased review of your current operating landscape and identify potential points for improvement.

Phase 2: Strategy & Intervention Design

– Prioritize Interventions: Prioritize interventions they can try to improve their systems. Use a structured approach (such as Plan-Do-Study-Act) to determine how and whether those interventions achieve desired results.
– Integrate Testing Workflows: Restructure existing tasks so that they integrate testing. Document what they learn through testing into their day-to-day business.

Phase 3: Execution & Science of Improvement

– Structured Testing (PDSA): Apply Plan-Do-Study-Act (PDSA) cycles to run iterative tests and validate whether interventions drive intended outcomes.
– Spread Knowledge: Spread validated insights and successful practices across the entire system.